Couldn't ask or a better experience. Cindy and Chris were fantastic to work with. Chris went above and beyond as I was dealing with moving logistics and deciding to have an additional rug cleaned. Communication was clear and expectations met. Service was fantastic and turnaround was about two weeks. The price was very reasonable and the Chem-Dry team was friendly and professional.
I used this Chem-Dry franchise (FYI, despite the name, it also services Fairfax County) to clean four upholstered kitchen table chairs that were fairly soiled and to spruce up a clean but rather tired-looking synthetic living room rug. The office manager, Cindy, was extremely pleasant and efficient in setting up the service call; she was also quite knowledgeable in answering some technical questions I had. Josh, the technician who did the actual work, was a very nice guy who arrived on schedule and did a great job in getting the grime off the chairs and making the nearly 40-year old rug look new again. I was very pleased with the price, the service, and the end result, and I have no hesitation in recommending this company.
Great service, and fast. They communicated extremely well with their arrival and were friendly and answered all of my questions. They did a great job with cleaning my carpet and my settee. One of my dogs thoroughly enjoyed peeing all over the sides, and in areas of the carpet I did not realize. Chemdry brought a blacklight and showed me all the different areas. They cleaned both items very thoroughly and now the smell is gone. Highly Recommend.
SO HAPPY! We have a huge dog and two children, so needless to say, our carpets get dirty very fast. We have moved twice and have used chem dry repeatedly at both of our houses. Josh is the absolute best! He is so nice, hardworking, and efficient. This past cleaning Josh got literally every single stain out of the carpet. I mean they look totally brand new. In the past, other people have said certain stains couldn't be treated but Josh proved them wrong. We will continue to use Chem-Dry as long we we can work with Josh! I cannot say enough good things :) plus I love that it's non-toxic and I don't have to worry about harmful chemicals around my little one. Thank you!
I found good reviews on this place on yelp. They were quick with communicating back and forth during the holidays. I needed a white large sofa to be steamed cleaned, they came three times to clean out the wine stains. I know wine is very hard stain to get out but they did the best they could and it doesn't look bad at all. Despite the inability to take out the stain completely, they gave us excellent customer service. This is my first time using a steam cleaning service and I am very pleased with this company. You have a loyal customer, I will be using Chem Dry of Arlington/Alexandria in the future.
I'm late with this review (Sorry Jason! I'm still living on the high of a certain Thanksgiving victory. :P). I've never had upholstery cleaned before, so I am very thankful I found Chem-Dry. From Cindy who was so pleasant and efficient throughout the set up and execution of my appointment to Jason who was absolutely delightful, I have nothing but good things to say about my experience. Jason came within the window I was provided. He was thorough and explained everything he was doing. He also shared information with me about other products and services (without being pushy), which was nice to know for future reference. The price is very reasonable. I will definitely be contacting Chem-Dry again the next time I need something cleaned. Thank you Cindy and Jason!
Great customer service from Cindy and Josh. Very reasonably priced. Got me in same day as called and communicated throughout the day of exact time of arrival. Carpet looks amazing and Josh even said he caught a few extra cat urine spots. I will definitely use again.
Working with John and his team was a great pleasure! I had carpets washed in 3 bedrooms, and the technicians were done in no time. Additionally, they picked up 7 rugs for washing and returned them within few days. John personally delivered the rugs to ensure that I was happy with the work done. I'm super happy with the results and will be recommending them to others! Thank you!!
I gave Chem-Dry another shot and this time the cleaning stuck and carpet looks nearly brand new. Great customer service and competitive pricing, would recommend and use again.